Beauty treatment chain American Laser Skincare abruptly shut its doors last month. Now, some customers say they’re being asked to pay for treatments they never received, while others who say they paid in advance want their money back.
“How do I get my money back from the package I just bought? Why did you guys let me buy a new package for services you knew you were not going to honor. Filing bankruptcy is unfortunate, but known months, years in advance. You took my money. This is fraud,” wrote one consumer on the shuttered company’s Facebook page.
American Laser’s owner, Philadelphia private equity firm Versa Capital Management, has said it won’t respond to Facebook posts. The firm, which bought the operation from its prior bankruptcy in 2012, said it had already provided “substantial funding to aid the company with its performance.”
Chapter 7 trustee Alfred Giuliano did not respond to requests for information about the state of affairs at American Laser, which said in its bankruptcy petition it owes more than $50 million and expects no return to unsecured creditors. As trustee, Mr. Giuliano is responsible for tracking down money to pay American Laser’s creditors.